Terms and Conditions

Last updated: 01 October 2026

These Terms & Conditions apply to all clients attending Studio Tally Reformer Pilates classes, purchasing memberships, class packs, products or using any services provided by Studio Tally Ltd.

By creating an account, booking a class, purchasing a membership or attending a Studio Tally class, you agree to these Terms & Conditions.

1. About Studio Tally

Studio Tally Ltd is a boutique Reformer Pilates studio based at:

Studio Tally Ltd
Unit 4B, Onyx Business Park
Enterprise Road
Roundswell
Barnstaple
EX31 3ZD
United Kingdom

Email: hello@studio-tally.com

Studio Tally provides small group Reformer Pilates classes with a maximum of 8 clients per session.

2. Creating an Account & Booking Classes

All classes must be booked in advance through our booking system, TeamUp.

Clients are responsible for ensuring that all personal information provided is accurate and up to date.

Before attending their first class, clients must complete all required forms, including:

• Health Declaration / PAR-Q questionnaire

• Client Waiver

• Any other required Studio Tally policies or agreements

Studio Tally reserves the right to refuse participation if required forms have not been completed.

3. Payments

Payments for classes, memberships, class packs and products must be made at the time of purchase unless otherwise agreed.

Payments are processed securely through TeamUp using Stripe. Studio Tally does not store your full payment card details.

All prices are displayed in GBP (£).

Studio Tally reserves the right to change prices. Any price changes will be communicated before taking effect.

4. Memberships

Memberships provide access to Reformer Pilates classes according to the specific membership purchased.

Memberships:

• must be booked in advance;

• are subject to availability;

• cannot be exchanged for cash;

• cannot be transferred to another person; and

• are subject to the membership-specific terms provided at the time of purchase or membership change.

Membership-specific terms may include applicable class booking limits, annual class limits, billing arrangements, minimum commitments, cancellation requirements and other conditions.

5. Founder Membership 

The Founder Membership described below is a legacy membership and is no longer available to new customers. These terms continue to apply to existing Founder Members who remain on this membership. 

Founder Membership is a limited launch offer available at an introductory rate of:

£128 every 4 weeks

Founder Membership includes:

• 8 Reformer Pilates classes every 4 weeks

• Flexible booking of classes within the billing period

• Small group classes with a maximum of 8 clients

Founder Membership requires a minimum commitment of 3 billing cycles.

After the initial minimum commitment, memberships continue on a rolling basis.

Members may cancel by providing 30 days’ notice.

Founder Membership credits expire at the end of each 4-week billing period and unused classes cannot be carried forward.

The Founder Membership rate applies while the membership remains active and payments remain up to date.

If a Founder Membership is cancelled, terminated or lapses, the founder rate may no longer be available.

Studio Tally reserves the right to review pricing in the future and will provide reasonable notice of any changes.

6. Class Packs

Class packs are valid for the period stated at the time of purchase.

Classes must be used before the expiry date.

Unused classes cannot be refunded, exchanged, transferred or extended unless agreed by Studio Tally.

7. Cancellations & Late Cancellations

Due to our limited class capacity, cancellations must be made at least 24 hours before the scheduled class start time.

Cancellations made within 24 hours of the class start time will be treated as a late cancellation.

Late cancellations and missed classes:

• will not be refunded

• will not be credited

• cannot be transferred

For membership clients, the class credit will be deducted.

For class pack clients, the class will be deducted from the remaining credits.

8. Waitlist Policy

If a class is fully booked, clients may join the waitlist through TeamUp.

If a space becomes available, clients on the waitlist may be automatically added to the class.

Clients are responsible for removing themselves from the waitlist if they no longer wish to attend.

If you remain on the waitlist and are automatically added to the class, the standard cancellation policy applies.

Failure to attend a class after being moved from the waitlist will be treated as a missed class and will not be refunded, credited or transferred.

9. Late Arrival Policy

Clients must arrive before the scheduled class start time.

For safety reasons, clients arriving 3 minutes or more after the class start time will not be permitted to participate.

This allows all clients to complete the required warm-up, equipment setup and safety instructions before beginning the class.

Late arrivals may increase the risk of injury and can disrupt the experience of other clients.

If you arrive after the permitted arrival time, your class will be treated as a missed class and will not be refunded, credited or transferred.

10. Grip Socks Policy

Grip socks must be worn during all Reformer Pilates classes.

This is required for safety, hygiene and appropriate use of the Reformer equipment.

Clients arriving without suitable grip socks will not be permitted to participate.

If available, Studio Tally grip socks may be purchased from the studio.

Failure to attend due to not having appropriate grip socks will be treated as a missed class and will not be refunded, credited or transferred.

11. Referral Policy

Studio Tally may offer a referral programme under which an eligible existing client can receive £[X] Studio Tally credit when they refer a new client.

To be eligible to make a referral and receive referral credit, the referring client must either:

• have previously attended at least one Studio Tally Reformer Pilates class; or

• be an active Studio Tally member.

A client who has created an account or booked their first class but has not yet attended a Studio Tally class, and who is not an active member, is not eligible to make a referral.

A referral must relate to a genuinely new client who has not previously attended a Studio Tally class.

The referral must be made before the new client attends their first class and must be submitted using the referral method provided by Studio Tally.

Referral credit is only awarded to the referring client after the referred client has attended their first Studio Tally class.

The referred client does not receive referral credit or any other referral reward unless Studio Tally expressly states otherwise as part of a specific promotion.

Studio Tally checks referrals before applying any credit to an account. Referral credit will not be issued where Studio Tally determines that the referral does not meet the requirements of this policy.

A client cannot refer themselves, create or use another account to generate referral credit, or refer another person in circumstances where both clients are effectively using the referral programme to receive credit for their own first class.

In particular, a new client who has not yet attended a Studio Tally class cannot book their first class and then refer another person to that same class, or to a class that they will also attend as their own first class, in order to qualify for referral credit.

Referral credit is issued at Studio Tally's discretion once the eligibility requirements have been verified and the referred client has attended their first class.

Referral credit:

• has no cash value

• cannot be exchanged for cash

• cannot be transferred to another client

• cannot be refunded

• may only be used in accordance with any conditions communicated by Studio Tally

Studio Tally reserves the right to refuse, remove or reverse referral credit where a referral is found to be invalid, fraudulent, self-referred, duplicated or otherwise inconsistent with the purpose of the referral programme.

Studio Tally may amend, suspend or withdraw the referral programme at any time.

12. Gift Card & Merchandise Terms & Conditions

Gift Cards

• Studio Tally gift cards are valid for 6 months from the date of purchase and must be redeemed before the expiry date.

• The gift card expiry date applies to the redemption of the gift card, not to the subsequent use of any class, class pack, membership or merchandise purchased using the gift card.

• Gift cards can be redeemed against Studio Tally Reformer Pilates classes, class packs, memberships and merchandise, subject to availability and the applicable terms of the product purchased.

• Where a gift card is used to purchase a class or class pack, the usual Studio Tally booking, cancellation and validity terms for that class or class pack will apply. For example, if a class pack has a specified validity period, that validity period begins in accordance with the normal terms of that class pack and is not extended by the use of a gift card.

• Where a gift card is used towards a membership, the usual membership terms, including the applicable billing period, minimum commitment and cancellation terms, will apply.

• Gift cards cannot be exchanged for cash or used to purchase another gift card and are non-refundable.

• If the value of your purchase is greater than the gift card balance, the remaining amount can be paid using another available payment method.

• Any remaining gift card balance must be used before the gift card expiry date and cannot be extended.

• Gift cards are non-transferable and should be kept safe. Studio Tally cannot be responsible for lost, stolen or unauthorised use of gift cards.

Studio Tally Grip Socks

• Studio Tally grip socks purchased online are available for collection from Studio Tally and are not delivered.

• Please check your socks when collecting them and contact us as soon as possible if you believe you have received an incorrect or faulty item.

• For online purchases, customers have statutory cancellation rights under UK consumer law. If you change your mind about an online sock purchase, you may cancel your purchase within 14 days of receiving the goods, provided the socks have not been worn or used. You must then return the goods within the applicable statutory period.

• For hygiene reasons, socks that have been worn or used cannot be returned because you have changed your mind. This does not affect your statutory rights where goods are faulty, damaged or not as described.

• Any approved refund will normally be made using the original payment method.

• Studio Tally does not offer voluntary exchanges or returns outside your statutory consumer rights.

General

• Gift cards and merchandise purchases are subject to Studio Tally's general Terms & Conditions and applicable policies.

• Nothing in these Terms & Conditions affects your statutory consumer rights.

• Studio Tally reserves the right to update these Terms & Conditions where necessary, provided that any changes do not affect rights already established under an existing purchase.

13. Health & Safety

Reformer Pilates is a form of physical exercise and carries a risk of injury.

Clients must complete the required health questionnaire before attending their first class.

Clients are responsible for informing Studio Tally of:

• injuries

• medical conditions

• pregnancy or postnatal considerations

• recent surgery

• changes to health

• any other factors that may affect safe participation

Studio Tally instructors are not medical professionals and classes do not replace medical advice.

Clients should seek appropriate medical advice if they are unsure whether Reformer Pilates is suitable for them.

14. Client Responsibilities

Clients agree to:

• Follow instructor guidance and safety instructions

• Use equipment correctly and responsibly

• Inform the instructor of any pain, discomfort or concerns during class

• Work within their own abilities

• Respect instructors, staff and other clients

• Wear appropriate clothing and required grip socks

Studio Tally reserves the right to refuse participation or remove a client where behaviour affects safety, comfort or the experience of others.

15. Reformer Equipment

Clients must use Reformer equipment only as instructed.

Clients must not adjust or use equipment in a way that may create a safety risk.

Any damage caused through deliberate misuse or failure to follow instructions may result in liability for repair costs.

16. Personal Belongings

Clients are responsible for their own belongings while attending Studio Tally.

Studio Tally accepts no responsibility for lost, stolen or damaged personal items.

17. Photography & Marketing

Studio Tally may occasionally take photographs or videos within the studio for marketing purposes.

Clients will only be included in identifiable photography or filming where appropriate consent has been provided.

18. Refunds

All purchases including memberships, class packs, individual classes, gift cards and merchandise are non-refundable unless required by law.

If Studio Tally needs to cancel a class, reasonable efforts will be made to offer an alternative class, credit or appropriate solution.

19. Privacy

Studio Tally processes personal information in accordance with our Privacy Policy.

This includes personal information and health information collected through bookings, forms and questionnaires.

Our Privacy Policy is available on our website.

20. Changes to These Terms

Studio Tally reserves the right to update these Terms & Conditions from time to time.

The latest version will always be available on our website.

21. October Referral Offer – Additional Terms

Offer period
The Studio Tally Referral Offer is valid from 1 October 2026 to 31 October 2026, inclusive.

Who can take part
The offer is open to existing Studio Tally clients with a valid Studio Tally referral code.

The referred person must be a new Studio Tally client who has not previously attended a Studio Tally class.

How the referral works
The existing client must share their unique referral code with their friend.

The referred friend must use the referral code when signing up for a Studio Tally account. Referral codes cannot be added retrospectively after the new client has signed up.

£5 Studio Tally credit
Once the referred friend has attended their first Studio Tally class, both the existing client and the referred friend will receive £5 Studio Tally credit.

The £5 credit can be used towards a future Studio Tally class or eligible class pack. The referred friend's £5 credit cannot be used towards their first booking.

Referral credits are manually added by Studio Tally once the referral has been verified and the referred client has attended their first class. Credits are not issued automatically.

Referral requirements
The referred friend must attend their first Studio Tally class for the referral credit to be awarded.

If the referred friend books but does not attend their first class, the £5 credits will not be issued until they have attended.

Referral limitations
Each new client can only generate one referral reward.

Referral credit cannot be exchanged for cash, transferred to another person or used in conjunction with another promotional offer unless otherwise stated.

Credit expiry
Referral credit is valid for 30 days from the date it is added to the client's account, after which any unused credit will expire.

General
Studio Tally reserves the right to verify referrals before applying credit and to refuse or withdraw referral credit where the referral does not meet these terms.

Studio Tally reserves the right to amend or withdraw the offer where reasonably necessary.

This offer is subject to Studio Tally's usual Terms & Conditions and booking/cancellation policy.

Studio Tally Ltd
October 2026

Who Can Make a Referral

The referral offer is open to existing Studio Tally clients who have attended at least one Studio Tally class and have a valid referral code.

New clients must attend their first Studio Tally class before they are eligible to make a referral themselves. Referrals made before attending a first class will not qualify for referral credit.

The referred person must be a new Studio Tally client who has not previously attended a Studio Tally class.

All other referral offer terms and conditions apply.

22. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Studio Tally Ltd
Unit 4B, Onyx Business Park
Enterprise Road
Roundswell
Barnstaple
EX31 3ZD
United Kingdom

Email: hello@studio-tally.com

​

STUDIO TALLY HOODIE – PRE-ORDER TERMS & CONDITIONS

Last updated: 5 November 2026

These terms apply to all pre-orders placed for the Studio Tally hoodie through Studio Tally Ltd.

By placing an order, you confirm that you have read and understood these terms.

1. About the pre-order

The Studio Tally hoodie is being released as a limited first collection of 50 units.

As this is a pre-order, customers are purchasing their hoodie before the full production order has been completed and delivered to Studio Tally.

Your order reserves one hoodie in your selected size. Orders are confirmed once payment has been successfully received.

2. Product details

The Studio Tally hoodie features:

• 420GSM heavyweight fabric

• 100% organic cotton

• Chocolate brown colour

• Cream embroidered Studio Tally branding

• Oversized, relaxed unisex fit

• Available in sizes XS, S, M, L and XL

• Discreet side-seam pockets in the final production version.

The product photographs show the sample version. Please note that the sample pictured does not include the side-seam pockets, which will be included in the final production version.

Please consider the oversized fit carefully when selecting your size.

3. Pricing and payment

The standard retail price is £59.99.

Current Studio Tally members are eligible for the exclusive member price of £54.99.

The applicable price will be displayed at checkout.

Full payment is required when placing a pre-order. Your order will be confirmed once payment has been successfully received.

All prices are displayed in GBP and include any applicable taxes.

4. Estimated delivery

The hoodies are being manufactured specifically for this first release.

Our current estimated delivery timeframe is late December 2026 to January 2027.

This is an estimate rather than a guaranteed delivery date, as production and international shipping can be subject to delays.

We will keep customers informed of any significant changes to the expected delivery timeframe.

If we are unable to fulfil your order, we will contact you and arrange a full refund.

If delivery is significantly delayed beyond the agreed timeframe, you will retain your applicable legal rights, including the right to cancel where the law allows.

5. Collection

All hoodie orders are for collection from Studio Tally.

Customers will be notified by email or the contact details provided at checkout when their hoodie is ready for collection.

Please wait for confirmation that your order is ready before visiting the studio.

6. Cancellations and your right to change your mind

For online purchases, customers generally have a legal right to cancel within 14 days of receiving their goods, without needing to give a reason.

If you wish to cancel under this right, you must notify us within the applicable cancellation period. You will then have a further 14 days to return the goods.

If you cancel under your statutory cancellation rights, we will refund the payments due in accordance with the law.

Refunds will normally be made using the original payment method.

Customers are responsible for the direct cost of returning unwanted goods where this has been made clear before purchase. This does not apply where goods are faulty or incorrect.

You may handle the hoodie as you reasonably would in a shop to inspect its nature, characteristics and fit. If it has been handled beyond what is necessary and its value has been reduced, a lawful deduction may apply.

If you wish to cancel before your hoodie has been dispatched or made available for collection, please contact us as soon as possible. We will do our best to accommodate your request.

Nothing in these terms limits your statutory cancellation rights.

7. Exchanges

If you would like to exchange your hoodie for another size, please contact us.

We may be able to accommodate exchanges depending on the availability of remaining stock. Exchanges are not guaranteed and are subject to availability.

This does not affect your statutory rights.

8. Faulty, damaged or incorrect items

We want you to be completely happy with your Studio Tally hoodie.

If your item arrives faulty, damaged or does not match its description, please contact us so that we can put things right.

Your rights under the Consumer Rights Act 2015 apply. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in these terms affects or excludes your statutory rights. Studio Tally will cover reasonable return costs for faulty or incorrect goods.

9. Contact information

For any questions regarding your pre-order, collection, cancellations, returns or exchanges, please contact:

Studio Tally Ltd

Registered business address:

Unit 4B, Onyx Business Park, Enterprise Road

Roundswell, Barnstaple

EX31 3ZD

United Kingdom

Email: hello@studio-tally.com

Website: www.studio-tally.com

Thank you for supporting our first Studio Tally collection.