Frequently Asked Questions

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What is Reformer Pilates?

Reformer Pilates is a form of Pilates that uses a specialist piece of equipment called a Reformer. The machine uses springs, resistance and a moving carriage to help improve strength, flexibility, mobility, balance and body awareness.

Reformer Pilates is suitable for a wide range of abilities, including complete beginners. Your instructor will guide you through each exercise and provide modifications where appropriate.

Do I need Pilates experience before attending?

No. Studio Tally welcomes beginners as well as those with previous Pilates experience.

If it is your first time using a Reformer, please arrive 5–10 minutes early so we can welcome you, introduce you to the equipment and explain the basics before class begins.

What should I wear?

Wear comfortable clothing that allows you to move freely.

We recommend avoiding very loose clothing that may get caught in the equipment, tighter fitting clothing is best if you feel comfortable so that the instructor can check form easily to ensure you are practicing safe movement.

Grip socks are required for all Reformer Pilates classes for safety and hygiene reasons. You can bring your own suitable grip socks or purchase Studio Tally grip socks from the studio (subject to availability).

Do I need to bring anything?

No specialist equipment is needed. Everything you need for your class will be provided.

Please bring:

• Grip socks

• Water if required

• Any information about injuries, conditions or concerns you would like your instructor to know about

How early should I arrive?

Please arrive 5–10 minutes before your class begins.

This gives you time to get settled, complete any final requirements and allows your instructor to introduce you to the Reformer before starting.

For safety reasons, clients arriving 3 minutes or more after the class start time will not be able to participate. The class will not be refunded or credited in this situation.

Where can I park?

Studio Tally is located at:

Unit 4B, Onyx Business Park
Enterprise Road
Roundswell
Barnstaple
EX31 3ZD

There is roadside parking available near the studio. Please do NOT park directly outside the studio or the other businesses as these spaces are reserved for staff only of Onyx business park.

There are also two free car parks located near Node Cowork. Parking is available on a first come, first served basis.

Please allow enough time to find parking before your class. Studio Tally cannot guarantee parking availability and cannot accept responsibility for parking availability, restrictions or any parking charges incurred.

Is the studio accessible?

Studio Tally has step-free access and a disabled toilet.

If you have any accessibility requirements or would like to discuss whether Reformer Pilates is suitable for your individual needs, please contact us before booking. We are happy to discuss how we can best support you.

How many people are in each class?

Studio Tally offers small group Reformer Pilates sessions with a maximum of 8 clients per class.

This allows for a more personalised experience and greater instructor support throughout your session.

How do I book a class?

All classes must be booked in advance through our online booking system.

Before attending your first class, you will need to create an account, complete the required health questionnaire and accept the required Studio Tally policies and waiver.

How far in advance can I book?

Classes are released up to 3 weeks in advance.

Availability is subject to class capacity.

What happens if I need to cancel?

Our cancellation window is 24 hours before your scheduled class start time.

Cancellations made within 24 hours, missed classes and no-shows cannot be refunded, credited or transferred.

Due to our small class sizes, this policy helps us keep spaces available and fair for all clients.

What happens if I join the waitlist?

If a class is fully booked, you can join the waitlist through TeamUp.

If a space becomes available, you may be automatically added to the class.

Please remove yourself from the waitlist if you no longer wish to attend. If you remain on the waitlist and are added to the class, our normal cancellation policy applies.

Can I attend if I have a pre-existing condition, injury or am pregnant?

Many people with previous injuries, medical conditions or pregnancy considerations can participate in Reformer Pilates with appropriate guidance and modifications.

Before attending, please complete our health questionnaire and let Studio Tally know about any relevant conditions, injuries, pregnancy, postnatal considerations or other concerns that may affect your participation.

Depending on your circumstances, you may wish to seek advice from a healthcare professional before taking part.

Our instructors can provide modifications where appropriate, but Studio Tally classes are not a substitute for medical advice or treatment.

If you are unsure whether Reformer Pilates is suitable for you, please contact us before booking and we will be happy to discuss your individual needs.

Is Reformer Pilates suitable for everyone?

Reformer Pilates can be adapted for many different abilities; however, participation depends on your individual circumstances.

If you have any concerns, please contact Studio Tally before booking so we can discuss your needs.

Are there age restrictions?

Studio Tally classes are available for clients aged 18 and over only.

Can I attend if I have never used a Reformer before?

Absolutely.

Many clients attend their first class feeling unsure about the equipment. Your instructor will guide you through the basics and help you feel comfortable before getting started.

Our small class sizes mean you will receive plenty of support throughout your session.

What happens if I do not have grip socks?

Grip socks are required for all Reformer Pilates classes.

If you arrive without suitable grip socks, you will not be able to participate for safety and hygiene reasons. The class will not be refunded or credited.

Studio Tally grip socks may be available to purchase from the studio, subject to availability.

Can I buy classes without becoming a member?

Yes.

You can choose from:

• Single classes

• Class packs

• Membership options

Please see our pricing page for current options.

Do classes expire?

Yes.

Class packs and memberships have expiry periods as detailed at the time of purchase.

Unused classes expire at the end of the relevant period and cannot be carried over.

Can I use all my membership classes at once?

Yes. Membership classes can be booked at any time during your 4-week billing period, subject to availability.

You may use multiple classes in one week if you wish; however, once your allocated classes have been used, any additional classes will need to be purchased separately.

Unused membership classes expire at the end of each 4-week billing period.

Can I pause my membership?

Membership pauses may be considered in exceptional circumstances, such as injury or extended illness, at Studio Tally’s discretion.

Please contact us if you need support.

How do I contact Studio Tally?

If you have any questions before booking, please contact:

Email: hello@studio-tally.com

Studio Tally Ltd
Unit 4B, Onyx Business Park
Enterprise Road
Roundswell
Barnstaple
EX31 3ZD